Manage Your Trial, Subscription, and Purchases
Every MileMarker install starts with 7 days of full Pro, no card on file and nothing to cancel. Here's how the trial works, how to subscribe, and how to manage or cancel everything through Apple.
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How the 7-Day Trial Works
The trial starts on its own the first time you open MileMarker. For 7 days every Pro feature is unlocked: automatic tracking, CarPlay auto-start, IRS PDF reports, auto-classify rules, jobs, and multiple vehicles. There's no card on file and nothing to cancel. If you do nothing, the trial just ends and you're never charged. To check your time left, open the "Settings" tab. Early in the week you'll see a card that reads "All of Pro is unlocked" with the days remaining and the note "No card, nothing to cancel." In the last 3 days it switches to a countdown, for example "3 days left in your trial". If you've allowed notifications, MileMarker also reminds you the day before with "Your free week ends tomorrow".
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See Plans and Prices
Open the "Settings" tab. During the trial, tap "See plans" on the "All of Pro is unlocked" card, or tap the countdown banner in the last 3 days. After the trial ends, tap the "MILEMARKER PRO" card that reads "Unlock automatic tracking & more". Either way you land on the plans screen. It lists two plans, "Annual" and "Monthly", with prices loaded live from the App Store. "Annual" is listed first and carries a badge, either "BEST VALUE" or the percentage it saves over paying monthly. "Terms" and "Privacy" links sit at the bottom of the screen.
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Subscribe to Pro
Pick a plan, then tap the button at the bottom. It reads "Start Annual" or "Start Monthly" next to the plan's price. Apple handles the payment through your Apple Account; MileMarker never sees your payment details. The full auto-renew terms appear right above the button. When the purchase completes you'll see "You're in." with a "Start Driving" button, and a note that tells you where automatic tracking stands. If your family uses Ask to Buy, you may see "Approval Requested" instead. That's normal. Pro unlocks automatically once the purchase is approved.
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Restore a Purchase
Already subscribed, but this iPhone shows locked features? Open the plans screen and tap "Restore Purchase". The link is always at the bottom of that screen. Make sure the iPhone is signed in with the same Apple Account you used when you subscribed. The button reads "Restoring…" while it checks with the App Store, then shows "You're back on Pro." when it finds your subscription. If you instead get "Restore Complete" with the note "There's nothing to unlock on this Apple ID", you're signed in with a different Apple Account, or a purchase you just made is still processing.
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Manage or Cancel Through Apple
Billing lives with Apple, not inside MileMarker. Once you're a subscriber, the top of "Settings" shows a "MILEMARKER PRO" card with your "Pro member since" date. Tap "Manage Subscription" at the bottom of that card to open your App Store subscriptions, where you can change your plan or cancel. You can also open the iPhone Settings app, tap your name, then tap "Subscriptions". Canceling turns off auto-renewal. Pro keeps working until the end of the period you've already paid for. To skip the next charge, cancel at least 24 hours before the current period ends.
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What Stays Free After the Trial
Manual logging is free forever. When your trial or subscription ends, automatic tracking stops, and tax reports, auto-classify rules, jobs, and extra vehicles lock. Nothing is deleted. Every drive you've logged stays put, and you can keep adding and classifying drives by hand at no cost. The first time you open the app after the trial lapses, a sheet titled "Your trial has ended" explains this. Tap "Keep tracking by hand" to continue free, or "See MileMarker Pro" to subscribe. If a paid subscription lapses instead, the sheet reads "Your Pro subscription has ended" and offers "Renew MileMarker Pro".
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Move Pro to a New iPhone
Your subscription is tied to your Apple Account, and your drive history syncs through your own private iCloud when iCloud sync is on. On a new iPhone, sign in with the same Apple Account, install MileMarker, and tap "Restore Purchase" on the plans screen. Your Pro features unlock without paying again. One note on trials: deleting and reinstalling the app doesn't restart the free week. The start date is saved with your iCloud account and on the device itself, so the clock picks up where it left off.
If Something's Off
"Restore Purchase" finishes with "There's nothing to unlock on this Apple ID."
You're signed in with a different Apple Account than the one that subscribed. Check the account in the App Store app, sign in with the right one, and restore again. If you subscribed moments ago, wait a minute; it unlocks automatically.
The plans screen says "We couldn't reach the App Store."
Your iPhone couldn't load prices. Check your connection and tap "Try Again" on the plans screen.
The subscribe button is stuck on "Fetching price…"
Prices come live from the App Store. Wait a moment, or leave the screen and reopen it. If it keeps happening, check your connection.
I subscribed but got "Approval Requested" instead of Pro.
Your Apple Account uses Ask to Buy. Pro unlocks automatically once the family organizer approves the purchase. There's nothing else to do in the app.
I was charged but Pro didn't unlock.
When a purchase can't be verified, the app shows an "App Store Error" alert with "Try Again" and "Restore Purchase" buttons. Tap either one. You won't be charged twice.
I canceled but the app still shows Pro.
That's how Apple subscriptions work. Canceling stops the next renewal, and Pro keeps running until the end of the period you've paid for.
My renewal payment failed.
Apple retries the charge for a short grace period, and MileMarker keeps Pro on while it does. Update your payment method in your Apple Account settings to avoid a lapse.
Common questions
Do I need to cancel the trial before it ends?
No. The trial has no card on file and nothing to cancel. It ends on its own after 7 days, and you're only charged if you choose a plan yourself.
Does deleting the app restart the trial?
No. The trial's start date is saved with your iCloud account and on the device itself, so it comes back on reinstall and the original 7-day clock continues.
Will I lose my drives if I don't subscribe?
No. Everything you've logged stays in the app, and manual logging stays free forever. Only the Pro features lock: automatic tracking, CarPlay auto-start, IRS PDF reports, rules, jobs, and extra vehicles.
Can I use my subscription on a new iPhone?
Yes. Sign in with the same Apple Account, install MileMarker, and tap "Restore Purchase" on the plans screen. Your drives sync through your own private iCloud when sync is on.
How do I get a refund?
Payments are processed by Apple, so refunds go through Apple's own refund process, not through the app. Use Apple's report a problem page (reportaproblem.apple.com) or your App Store purchase history. MileMarker can't issue refunds directly.
Still stuck? We're a small team and we actually answer.
Email support@getmm.app